New Returns:

We will gladly accept any new returned item purchased from us, provided it is in sellable condition. New returns must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance.

There will be no restocking fee if the return is within 90 days from date of purchase. There will be a 15% restocking fee for returns after 90 days from date of purchase.

Special orders purchased from us are not returnable for credit.

Broken or Warranty Claim Returns:

We will honor all broken or warranty claim products in accordance with the manufacturers warranties and policies. We will not be responsible for items returned as broken or warranty claim that are refused by the manufacturer due to abuse. We can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.

Returns Preparation Guidelines:

In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:
A Return Authorization number (RA) must accompany all returns refunds will not be processed without a RA number.
Please contact your customer service representative for this number.
Prepare an itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc.
Please be sure to designate which items intended for Warranty Repair or Out of Warranty Repair.
Record the RA # provided your customer service representative on the itemized list of all items being returned.

PLEASE SEPARATE NEW AND BROKEN/DEFECTIVE CLAIM ITEMS EITHER IN A SEPARATE BAG OR BOX.

Freight Claims: Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments.

THIS IS NECESSARY FOR YOUR PROTECTION.

Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance. Undisclosed Shortages: In cases where you have received the proper amount of cartons from the carrier, but discover errors or shortages in unpacking, notify us immediately.
Claims must be made within 5 days.